SMS Donor Verification Consent Flow
Donation Confirmation Messages Sent by CGE Fundraising on Behalf of Participating Charities
CGE Fundraising provides donor verification services for participating charitable organizations.
As part of the charitable donation process, donors may choose to receive up to two transactional SMS messages instead of completing a traditional Third-Party Verification (TPV) phone call.
These messages are not promotional or marketing communications. They are sent solely to verify the donation that has just been completed and to acknowledge the donor's confirmation.
SMS Donor Verification Consent Flow
The screenshots below show the actual donor opt-in flow used within the participating charity's Evergiving donation form.
CGE Fundraising is the registered messaging sender and provides donor verification text messages on behalf of the participating charity shown in each form.
If a donor chooses to opt in, the donor may receive up to two transactional text messages related to the donation just submitted:
One donation confirmation message.
One follow-up thank-you/acknowledgment message.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.
SMS consent is optional, is collected through an unchecked checkbox before the donation is submitted, and is not required to complete the charitable donation.
The Evergiving donation platform is used by participating charities and is not publicly accessible. The screenshots below are taken directly from the production donation forms and are provided as evidence of the production SMS consent flow.
Figure 1 – ASPCA Donation Enrollment
Figure 2 – The Nature Conservancy Donation Enrollment
Registered Messaging Information
Item - Detail
Registered Messaging Brand - CGE Fundraising
Participating Charities ASPCA, The Nature Conservancy
Purpose - Transactional Donation Verification
Maximum Messages - Up to 2 messages per donation
Message Type - Transactional (Non-Marketing)
How the Process Works
1. Donation Enrollment
A donor completes a charitable donation through a participating charity using the Evergiving donation platform.
2. SMS Verification Option
Instead of completing a traditional Third-Party Verification (TPV) phone call, the donor is offered the option to receive SMS donation verification.
Participation is completely optional.
3. Donor Consent
If the donor chooses SMS verification, they:
Receive a verbal explanation from the CGE Fundraising representative.
Voluntarily provide their mobile phone number.
Review the SMS disclosure presented by the participating charity.
Actively select the SMS consent checkbox (unchecked by default).
Submit the donation.
Consent is never pre-selected and is not required to complete the donation.
4. Donation Confirmation
Once the donation has been submitted, CGE Fundraising sends transactional SMS messages on behalf of the participating charity.
The donor receives:
One donation confirmation message.
One thank-you message after confirming the donation.
No promotional messages are sent.
No fundraising solicitations are sent.
No recurring marketing messages are sent through this SMS program.
Message Details
SMS consent is optional and is not required to complete a charitable donation.
Purpose: Donation Verification
Message Frequency: Up to 2 messages per donation
Message and data rates may apply
Reply STOP to opt out
Reply HELP for assistance
Sample Messages
Donation Confirmation
CGE Fundraising (on behalf of {{Charity}}): Thank you for supporting {{Charity}}. Our records show you enrolled in a ${{Amount}} {{Frequency}} donation.
Reply Y to confirm these details are correct.
Reply N if any information is incorrect.
Reply STOP to opt out or HELP for assistance.
Thank You Message
CGE Fundraising (on behalf of {{Charity}}): Thank you for confirming your donation to {{Charity}}. Your donation has been successfully confirmed. Thank you for your support.
Questions
For questions regarding donor verification messages, please contact:
CGE Fundraising
operations@cgefundraising.com